Effective Date: 01/08/2025
Website: https://dropstook.com
Platform: Dropstook – India’s trusted online shopping destination.
Your privacy is important to us. This Privacy Policy explains how Dropstook collects, uses, shares, and protects your personal information when you use our website and services.
Who we are
We are Dropstook, an eCommerce platform that enables customers to purchase products across categories such as electronics, fashion, home essentials, and more.
Website: https://dropstook.com
What Personal Data We Collect
We collect the following data when you visit or use our platform:
Account & Profile Information:
- Full name
- Email address
- Phone number
- Shipping & billing addresses
- Account login details
Order & Payment Information:
- Products ordered
- Payment details (processed securely via third-party gateways like Razorpay/Paytm/Stripe)
- Transaction IDs
- Refund requests
Technical Information:
- IP address
- Device type and browser info
- Time of access and usage patterns
- Cookies and usage data (for personalization & analytics)
Optional Data:
Customer support messages
Comments/reviews on products
Uploaded media (e.g. photos in reviews)
How We Use Your Data
We use your data for the following purposes:
To comply with legal obligations
To process and deliver your orders
To manage your account and provide customer support
To send you order updates, offers, and promotional content
To improve our platform performance, UX, and services
To prevent fraud and ensure transaction security
Cookies
We use cookies and similar technologies to:
- Keep you logged in securely
- Remember your preferences and cart
- Analyze user behavior and traffic
- Show personalized recommendations and ads
You can control cookie settings in your browser at any time.
Embedded Content & Third Parties
Our website may include embedded content (like YouTube videos, Instagram feeds, etc.). These act the same as if you visited those platforms directly. They may collect data about you, use cookies, or track your interactions based on your login status on their service.
We also use third-party services for:
- Payment processing (e.g., Razorpay, Stripe)
- Analytics (e.g., Google Analytics, Meta Pixel)
- Shipping and logistics integrations
- Email and SMS communication
These providers have their own privacy policies.
How Long We Retain Your Data
Account information is retained as long as your account is active.
Order and transaction data are retained for legal/accounting purposes (usually 6–8 years).
Comments and reviews are retained indefinitely unless deleted by the user.
Cookies expire based on browser and usage (usually within 30–365 days).
Your Rights
You have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your data
- Request a copy of your data (data portability)
- Opt-out of marketing communications
- Withdraw consent at any time
To make a data request, contact us at: [multivendor25@gmail.com].
Data Sharing and Security
We do not sell your personal data. We only share it with trusted service providers involved in delivering your order or improving the platform (e.g., payment gateways, courier services, analytics partners).
We use secure SSL encryption, firewalls, and industry-standard security practices to protect your data. However, no online system is 100% secure, so we encourage strong passwords and safe browsing habits.
Children’s Privacy
Dropstook does not knowingly collect personal data from children under the age of 13. If we discover such data has been collected, it will be deleted immediately.
Policy Updates
We may update this Privacy Policy occasionally. When we do, we’ll notify you via website banner or email. The date of the latest update will always be shown at the top.